Here at Box Bros Ltd we are taking every possible step to make sure that our funerals go ahead with the least amount of disruption to our families as we possibly can. We are adhering to UK Government instructions regarding social distancing and following advice from the National Association of Funeral Directors and also the National Society of Allied and Independent Funeral Directors.
However, our top priority is the health and wellbeing of our clients, colleagues and the community that we serve, as well as respecting the dignity of the deceased.
How can you help us do this?
You can help us to do this by calling us instead of coming into the funeral home. We will ask you questions to understand if:
- you’ve returned from any foreign country in the past 14 days,
- you’ve been in contact with someone with confirmed or suspected coronavirus,
- you’ve been showing the following symptoms in the past 14 days: a persistent cough, high temperature, a shortness of breath.
Some answers to questions you may have?
We’re still arranging funerals and although our Funeral Directors would often arrange face to face either at our offices or at the family home we are now doing a great deal of this over the phone where appropriate. Our service to you will continue in a respectful and dignified way at all times with the highest level of care.
If there is no alternative to our telephone arrangement and you feel it necessary to see us at one of our funeral homes, there are a few questions that we will ask you first. In this situation, we would have to make sure that there are a maximum of two people present.
Unfortunately at this time we’re unable to visit you at home to make funeral arrangements.
Although this pandemic was unforeseen, we have responded as a company and are well prepared to take care of people who have died with coronavirus in line with the official guidance. We have the necessary equipment, systems, processes and trained personnel to do this. We have specific ways of working prepared for anyone who dies in either an NHS facility or within the community, adapted from the PHE and HSE guidance.
We can still arrange the funeral but we ask that you call us so we can discuss your needs and that of your family. We’ll need to ask you some questions to make sure we’re suitably prepared and can give you the correct advice and guidance on next steps. There are some documents that require a signature by yourself, we will complete the forms by phone with you and then we can attend your home address to get them signed. We will still fully complying with the Social Distancing instructions, alternatively we can post them if you would prefer.
As we need to follow the UK Government Instructions, it’s highly unlikely that the funeral the person who has died or the family had envisaged it to be. We want to reassure you that we’ll do everything we can to help you and your family to say goodbye to your loved one.
The following are changes, which have been put in place by either us or others in order to adhere to the UK Governments Instructions:
- The Church of England, Scotland and Wales and Catholic Diocese have closed all churches for funeral services until further notice.
- In order to comply with social distancing, we are no longer going to offer the use of limousines and we ask you to use your own transport to the funeral.
- We are unable offer the service to bring the coffin to rest at your home before the funeral.
- We ask that any donations are made direct to the chosen charity or organisation online.
- Although some families prefer that we use own clothes, we are unable to do this at this time. We will use a high-quality ‘Gown’, which is an excellent alternative and often used by families.
- There has been a restriction placed on who can attend funerals and these are immediate family members only. Each crematorium has different restrictions, which can change at short notice. At this present time Carleton Crematorium are allowing sixteen close family members and Park Crematorium Lytham are allowing ten. Your Funeral Director will discuss this with you.
It is not clear how long restrictions may be in place, therefore our guidance is that funerals should take place rather than be delayed indefinitely. We want to reassure you that we’ll do everything we can to help arranging a funeral. You may want to consider holding a celebration of life or a memorial service at a later date when restrictions have been lifted and we’ll give you all the help you need with this.
There are no restrictions of live steaming the service, however we cannot provide this service at this time, however the Funeral Director will be able to provide advice.
At this time, you can continue to visit the chapel of rest. We do ask that only immediate family or close friends do this and that there is a maximum of 2 visitors to the funeral home at any one time. This is to comply with government advice to keep gatherings down to small numbers and also allows us to ensure that the risk of contamination is reduced. The hours are Mon-Fri 10am-4pm
If the death was Coronavirus related, unfortunately we’re unable to let you visit, to prevent further onward infection and to keep you safe.
Some Funeral Plan providers are refunding for the non-use of limousines, however we suggest that you contact the provider to discuss the individual plan provisions.
We’re restricting the number of people visiting our funeral homes at any one time to a maximum of two in order to protect our clients and colleagues. We’re likely to ask you a couple of questions, for example, to understand if you fall into a high-risk group. We’ll make sure we maintain a suitable distance between us to comply with guidance on social distancing.
We will ask you to sanitise your hands on entry and exit and our hard surfaces in the public area and Chapel of rest are sanitised after each visitor.
If the death is being dealt with by Blackpool Victoria Hospital or a G.P a cause of death certificate will be sent electronically to the Registrar.
The registrar will contact you to arrange a telephone registration of death.
During the phone registration the Registrar will ask how many copies are required and these will be posted to you. There is a cost involved, which is £11 per certificate and payment will be taken over the phone by credit or debit card.
The Registrar will email a copy of the registration certificate to your funeral director.